Delivery

FAQ

Who are Smarti's shipping partners?

We mainly work with Xpress Logistics for deliveries to Luxembourg and Belgium. For the rest of Europe, we use the services of DHL Express .

What are the usual delivery times?

Your package will be delivered to the address indicated within 1 to 5 working days (excluding weekends and public holidays), from the confirmation of your order. However, this period may be extended for various reasons. In case of delay, do not hesitate to contact us at +352 2 752 1826 or by e-mail at info@smarti.lu .

What are the delivery costs?

Shipping costs vary depending on your shipping address and the type of service selected. You will be able to view the exact costs when confirming your order.

Do you ship internationally?

We mainly deliver to Luxembourg, Belgium and the rest of Europe via DHL Express. If you would like delivery outside of Europe, please contact us for more information.

Can I track my package?

Yes, once your order has been shipped, you will receive an email with a tracking number that will allow you to follow the progress of your package in real time.

Can I change my shipping address after I have placed an order?

If your order has not yet been shipped, you can contact us quickly to change your delivery address. If the package has already been shipped, it will unfortunately no longer be possible to change the address.